Evaluation of Post-PCI Cardiac Patients' Satisfaction Level with Quality of Care
DOI:
https://doi.org/10.51253/pafmj.v75iSUPPL-3.12634Keywords:
Percutaneous Coronary Intervention, Patient Satisfaction Questionnaire-II, Quality of Care, Satisfaction Level, SERVQUAL.Abstract
Objective: To investigate the patients' overall satisfaction level with the quality of care provided in those who underwent Percutaneous Coronary Intervention (PCI) and survived an acute coronary syndrome.
Study Design: Analytical, Cross-sectional Study.
Place and Duration of Study: Armed Forces Institute of Cardiology & National Institute of Heart Diseases, Rawalpindi Pakistan; from Apr to Nov 2023.
Methodology: A total of 210 patients, aged over 18 years, were enrolled in the study using non-probability consecutive sampling. The study included individuals with a history of myocardial infarction, prior PCI, hospital stays exceeding 24 hours, and those who were discharged alive. Patients with psychological disorders were excluded from study. Patient satisfaction was measured using a modified version of the Patient Satisfaction Questionnaire (PSQ-III), while the quality of care was assessed through the SERVQUAL framework.
Results: Out of 210 patients, 176(83.8%) were males and 34(16.2%) were females and majority of the patients had >60 years of age. One hundred and sixty-four (78.1%) patients were highly satisfied. Median of overall satisfaction level and overall quality of care was 4.00(4.00-4.00) and 4.06(4.06-4.12) respectively. Among demographics, place of residence was in significant association with patient’s satisfaction (p=0.03). Regarding the quality of care, reliability and assurance showed a significant positive correlation with patients’ satisfaction (r=0. 138, p=0.046 and r=0. 163, p=0.018, respectively).
Conclusion: Overall the higher satisfaction level was noted in patients with significant positive relationship with empathy and assurance. The greater the quality of care patient receives, the more they are satisfied.
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Copyright (c) 2025 Sarwat Paiker Malik, Muhammad Nadir Khan, Fahad Khan Toru, Nighat Noor, Misbah Afroz, Maria Nazir
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