Evaluation of Patient’s Satisfaction with Nursing Care Among Individuals Admitted for Percutaneous Coronary Intervention

Mah Gul; Jahanzab Ali; Rukhsana Kosar; Ishrat Naseem Bano; Imtiaz Sabohi; Saima Bano

doi:10.51253/pafmj.v75iSUPPL-3.12999

Authors

Mah Gul Department of Adult Cardiology, Armed Forces Institute of Cardiology/National Institute of Heart Diseases/National University of Medical Sciences (NUMS) Rawalpindi, Pakistan
Jahanzab Ali Department of Adult Cardiology, Armed Forces Institute of Cardiology/National Institute of Heart Diseases/National University of Medical Sciences (NUMS) Rawalpindi, Pakistan
Rukhsana Kosar Department of Adult Cardiac Surgery, Armed Forces Institute of Cardiology/National Institute of Heart Diseases/National University of Medical Sciences (NUMS) Rawalpindi, Pakistan
Ishrat Naseem Bano Department of Adult Cardiology, Armed Forces Institute of Cardiology/National Institute of Heart Diseases/National University of Medical Sciences (NUMS) Rawalpindi, Pakistan
Imtiaz Sabohi Department of Adult Cardiology, Armed Forces Institute of Cardiology/National Institute of Heart Diseases/National University of Medical Sciences (NUMS) Rawalpindi, Pakistan
Saima Bano Department of Adult Cardiology, Armed Forces Institute of Cardiology/National Institute of Heart Diseases/National University of Medical Sciences (NUMS) Rawalpindi, Pakistan

DOI:

https://doi.org/10.51253/pafmj.v75iSUPPL-3.12999

Keywords:

Nursing care, Patient satisfaction, Quality of care.

Abstract

Objective: To evaluate patient’s satisfaction levels with the quality of nursing care among individuals admitted for percutaneous coronary intervention (PCI) during their stay in cardiac hospital.

Study Design: Analytical, Cross-sectional study.

Place and Duration of Study: Armed Forces Institute of Cardiology/National Institute of Heart Diseases, Rawalpindi Pakistan, from Mar-Aug 2024.

Methodology: The study sample was composed of 390 patients enrolled by consecutive sampling technique. Patients of either gender with age >25 years, admitted for elective PCI were included in the study. The 19-item, 5-point Likert scale coded from1=Poor to 5=Excellent, the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ), was used. High score indicated high patients’ satisfaction.

Result: Among 390 study participants, majorities were males 303(77.7%) and age range of 55-64 years was dominant 141(36.3%). The composite median nursing care score of 4.29(4.05-4.63) indicated generally high patient satisfaction with nursing care, specifically the technical aspects and teamwork [4.50(4.50-5.00)]. However, the area of improvement was communication and information sharing [4.16(4.00-4.67)]. In addition, there was statistically significant relationship between patient satisfaction regarding nursing care and quality of care (r=0.579, p<0.05).

Conclusion: PCI patients demonstrated significantly high satisfaction with the nursing care provided during their hospital stay.

Downloads

Download data is not yet available.

References

Kruk ME, Gage AD, Arsenault C, Jordan K, Leslie HH, Roder-DeWan S, et al. High-quality health systems in the Sustainable Development Goals era: time for a revolution. Lancet Glob Health 2018; 6(11): e1196–252.

http://dx.doi.org/10.1016/S2214-109X(18)30386-3

Resolution A/RES/70/1. Transforming our world: The 2030 agenda for sustainable development. Seventieth General Assembly. 2015.

Anaba P, Anaba EA, Abuosi AA. Patient satisfaction with perioperative nursing care in a tertiary hospital in Ghana. Int J Health Care Qual Assur 2020; 33(8): 605-616.

https://doi.org/10.1108/IJHCQA-01-2020-0021

Ferreira DC, Vieira I, Pedro MI, Caldas P, Varela M. Patient satisfaction with healthcare services and the techniques used for its assessment: A systematic literature review and a bibliometric analysis. Healthcare (Basel) 2023; 11(5).

http://dx.doi.org/10.3390/healthcare11050639

Mulugeta H, Wagnew F, Dessie G, Biresaw H. Patient satisfaction with nursing care in Ethiopia: a systematic review and meta-analysis. BMC Nurs 2019; 18(1): 48.

https://doi.org/10.1186/s12912-019-0348-9

Karaca A, Durna Z. Patient satisfaction with the quality of nursing care. Nurs Open. 2019; 6(2): 535-45.

https://doi.org/10.1002/nop2.237

Admealem A, Asfaw Y, Ademe S. Patients' satisfaction and associated factors towards nursing care in Dessie Referral Hospital, Northeast Ethiopia. Clin J Nurs Care Pract. 2019; 3(1): 009. https://doi.org/10.29328/journal.cjncp.1001018

Zhao Y, Wang X. Effect of integrated nursing care based on medical alliance mode on the prevention and treatment of complications and self-efficacy of patients with coronary heart disease after PCI. J Healthc Eng 2022; 2022: 7727953.

http://dx.doi.org/10.1155/2022/7727953

Koning C, Lock A, Bushe J, Guo C. Patient satisfaction with heart health clinics in Fraser health, Canada. J Patient Exp 2021; 8: 2374373520981475.

https://doi.org/10.1177/2374373520981475

Devi B, Pradhan MS, Giri MD, Lepcha MN. Watson’s theory of caring in nursing education: challenges to integrate into nursing practice. J Positive School Psy 2022: 1464-71.

Laschinger HS, Hall LM, Pedersen C, Almost J. A psychometric analysis of the patient satisfaction with nursing care quality questionnaire: an actionable approach to measuring patient satisfaction. Journal of nursing care quality 2005; 20(3): 220-30.

https://doi.org/10.1097/00001786-200507000-00006

Bogale BA, Ahmed SM, Gebrekidan AB, Bogale GA. Adult patient satisfaction with nursing care services and associated factors among admitted patients at Saint Paul’s Hospital, Millennium Medical College, Addis Ababa, Ethiopia, 2022: a cross-sectional study. Galen Med J 2023; 12: e2906.

https://doi.org/10.31661/gmj.v12i.2906

Ur Rashad S, Bibi A, Ahmad A, Ahmed T, Arshad Z, Ali Y, et al. Exploring Patient Satisfaction with Nursing Care and its Association with Gender at Tertiary Care Hospital Karachi: Patient Satisfaction with Nursing Care. Pak J of Health Sci 2023; 30: 150-4. https://doi.org/10.54393/pjhs.v4i06.859

Guo S, Chang Y, Chang H, He X, Zhang Q, Song B, et al. Patient satisfaction with nurses' care is positively related to the nurse-patient relationship in Chinese hospitals: A multicentre study. Front Public Health. 2023; 10: 1109313.

https://doi.org/10.3389/fpubh.2022.1109313

Alharbi HF, Alzahrani NS, Almarwani AM, Asiri SA, Alhowaymel FM. Patients' satisfaction with nursing care quality and associated factors: A cross‐section study. Nurs open. 2023; 10(5): 3253-62. https://doi.org/10.1002/nop2.1577

Yan M, Zhi M, Xu Y, Hu L, Liu Y. Inpatient satisfaction with nursing care and its impact factors in chinese tertiary hospitals: a cross-sectional study. Int J Environ Res Public Health 2022; 19(24): 16523. https://doi.org/10.3390/ijerph192416523

Khan AM, Mahmood A, Khan Z. Satisfaction of patients after hospital stay-A study from teaching hospital of Pakistan. Pak J Med Health Sci. 2016; 40(40): 24.

https://pjmhsonline.com/2016/july_sep/pdf/687.pdf

Christi V, Christian A, Valand S, Gohil D. Patient Satisfaction Regarding Quality Nursing Care. RGUHS Journal of Nursing Sciences 2024; 14(1). https://doi.org/10.26463/rjns.14_1_6

Afridi T, Ali A, Ali A, Naz S. Patients Satisfaction Towards Quality of Nursing Care at a Public Sector Tertiary Care Hospital Karachi: Patients Satisfaction Towards Quality of Nursing Care. Pak J Health Sci 2024; 19-23.

https://doi.org/10.54393/pjhs.v5i02.1263

Agostinho P, Potra T, Lucas P, Gaspar F. The nursing practice environment and patients’ satisfaction with nursing care in a hospital context. Healthcare (Basel) 2023; 11(13).

http://dx.doi.org/10.3390/healthcare11131850

Alhussin EM, Mohamed SA, Hassan AA, Al-Qudimat AR, Doaib AM, Alhawsawy ED. Patients' satisfaction with the quality of nursing care: A cross-section study. Int J Afr Nurs Sci 2024; 20: 100690. https://doi.org/10.1016/j.ijans.2024.100690

UlAin Q, Fatima Y, Zareen A, Manzoor A. Exploring the Health Care Services Satisfaction of the Patients Regarding Hospitalizations at Different Hospitals of District Layyah in Punjab Pakistan: Health Care Services Satisfaction at Hospitals in Layyah. J Nurs& Mid wifery Sci) 2024; 41-46.

https://doi.org/10.54393/nrs.v4i01.79